The Emerald Spas & Billiards Satisfaction Guarantee

Here at Emerald, customers always come first.

Your satisfaction is our top priority, from your experience in our showroom, to the hot tubs, pool tables or game room accessories you invest in.

We work to make sure that you’re 100% happy shopping with us, and we ensure that you have every opportunity to get answers to any questions you have, and that any purchase you make will feel like money well spent.

The Emerald team is well-trained and knowledgeable about each and every product we carry.

That means that you can come to us with general questions if you’re just starting out, or as a seasoned professional looking for the finest details of a newly released item.

We treat our customer relationships with the utmost care, and we are willing to do whatever it takes to make you feel at home in our store.

If you aren’t completely satisfied with any purchase, for any reason, we want to know!

It is our promise that we will do everything in our power to make sure you’re completely satisfied!

So instead of relying on rigid policies, we take a customer-centric approach to every customer relationship. This allows us to be completely flexible in our actions and stay focused on the most important part of our business: YOU!